Refund Policy

Braxmedia LLC ("Braxmedia," "we," "us") provides digital marketing, content creation, and advertising management services to local businesses. We want every client to feel confident in their investment, and this policy explains when and how refunds are issued for our services.

By purchasing services from Braxmedia, you agree to the terms of this Refund Policy.

Our marketing services are billed on a month-to-month basis unless otherwise stated in a signed agreement. Because marketing results compound over time, we require a minimum commitment period before cancellation or refund requests apply, as outlined in your service agreement.

You may cancel any month-to-month service at any time with written notice. Cancellation stops all future billing, and work already paid for in the current billing cycle will be completed through the end of that cycle.

The following are non-refundable once work has begun or the cost has been incurred:

• Ad spend delivered to platforms (Meta, Google, etc.) — ad budgets are paid directly to the advertising platform and cannot be recovered by Braxmedia.
• Content already produced, including videos, photos, graphics, and posts that have been delivered or published.
• Hours of work already completed in the current billing cycle.
• Third-party costs incurred on your behalf (software, tools, licenses, boosted posts, etc.).
• Discounted or promotional packages, which are priced with the understanding that they are final sale.

We stand behind our work. You may request a refund in the following situations:

• Services paid for but not yet started, and no third-party costs have been incurred — full refund of the unused portion.
• A delivered project that materially fails to meet the written scope agreed upon, and we are unable to remedy it after being given the opportunity to fix it.
• Billing errors or duplicate charges — the incorrect amount is refunded in full.

Submit refund requests in writing to kyler@braxmedia.net with your business name, invoice details, and the reason for the request. Requests must be made within 30 days of the charge in question.

We will review your request and respond within 5 business days. Approved refunds are returned to the original payment method within 7–10 business days, depending on your bank or card provider.

We ask that you contact us before filing a chargeback or payment dispute with your bank. In most cases we can resolve the issue faster and at no cost to you. Chargebacks filed without first attempting to resolve the matter with us may result in suspension of services while the dispute is processed.